Busways

Region

Employment Vacancies

Busways advertises employment opportunities here on the website as well as in local newspapers.

Bus Drivers

more info ⇲

Position Description:

Are you an enthusiastic team player with a drive to work within a fast paced and growing industry? We are currently looking for Bus Drivers to join our team across our operating regions. We are looking for individuals that enjoy meeting new people, have excellent customer service skills and are interested in a Bus Driving career! 
 
The responsibilities associated with the role of being a Bus Driver will include but is not limited to the following:
  • Driving allocated buses along specified routes as directed.
  • Ensuring the care, safety and comfort of Busways’ customers.
  • Keeping your supervisor informed, by the two-way radio, of any issues – such as late running or overloading, which may affect the timetabled or school service.
  • Completing accident report forms, shift reports and other reports, as required.
  • Reporting any damages or defects to the bus in the defect book.
  • Collecting fares, issuing tickets, checking passes, recording all students carried, operating ticket machines and providing customers with the correct change.
  • Accounting for all money collected and being responsible in reconciling any monies collected at the end of each day.
  • Carrying out all shift duties and instructions whilst following Busways Policies and Procedures at all times
  • Maintaining and wearing the uniform provided - always maintaining a neat and tidy appearance 

SELECTION CRITERIA

Essential

  • Valid Australian or NSW driver’s licence - minimum MR licence.
  • Valid NSW Route Bus Driver Authority.
  • Valid Working with Children Check (Paid Work Classification)
  • Have a good driving history.
  • Able to work shiftwork including broken shifts, weekends and public holidays.
  • Able to perform simple mathematical calculations, read rosters, maps and timetables and follow route directions.
  • Have good personal presentation.

Desirable

  • Experience in dealing with money.
  • 2 or more years heavy vehicle driving experience 

 

In the event that you don't have a current DA or MR licence and you believe that you would be a great candidate for this role, please apply as we have the necessary programs in place that will assist you in obtaining the necessary qualificatiolns.

How To Apply:

Download and complete an Employment Application Form and take it to your nearest depot or send it directly to our team using the contact details below. 

Please ensure that prior to submitting your application that you have all of the necessary documents ready to be attached with your application such as but not limited to copies of the following:

  • Driver's Licence
  • NSW Driver Authority
  • Working with Children Check
  • Right to Work Documentation-Visa, Passport, Birth certificate etc
  • RTA Driving History- no less than 4 weeks old from date of issue

Contact:

Busways Recruitment Team
Phone: 02 9497 1800
Email: recruitment@busways.com.au

Diesel Mechanic - Coffs Harbour

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Position Description:

What are we looking for

Our employees are what make Busways work. We are always trying to attract people with high quality traits to join our team. We currently have a vacancy for a dynamic and motivated Diesel Mechanic to join our Coffs Harbour depot.

The Opportunity

This is an exciting opportunity to join a growing company and a friendly team environment. You will be given the opportunity to grow, develop and to take on additional responsibility.

You will be provided with all necessary training on the various makes and models of buses as well as being supplied with uniforms, boots and safety equipment.

The Job

Reporting to the Workshop Manager/Supervisor, this role requires you to have a mature and professional approach with excellent communication skills. Your main duties/responsibilities will include but are not limited to:

  1. Maintaining and performing vehicle repairs as per Company and Vehicle Manufacturer Policy and Procedures within acceptable and reasonable time frames
  2. Demonstrating and maintaining clean workshop practices in your day to day role and ensuring that these practices meet the high standards held by the Workshops team
  3. Ensuring that all maintenance and repairs are performed according to company procedures and are recorded on the designated forms and documents provided
  4. Maintaining and performing all workshop practices in a manner that adheres to all Workplace Health and Safety regulations
  5. Maintaining all Company tools and equipment to a good working order and to Busways standards, as well as reporting damaged or worn tools and equipment
  6. Assisting the workshop manager/supervisor with the day to day running of the workshop

The Successful Applicant should have:

  • A current MVRIA license
  • A trade qualification as a diesel mechanic
  • Excellent communication skills
  • Extensive Bus and Heavy Vehicle experience
  • Permanent Residency or Australian Citizenship

Desirable Experience:

  • +/- 5 years Heavy Vehicle (Bus/Truck) experience
  • MR/HR license

What is working for Busways like?

We are a family run company with a community feel. We are continuously growing and look forward to continuously developing with our employees. We think (at least) that it's a fun, flexible and friendly environment.

About Busways

Busways Group is one of the largest private bus operators in NSW, operating route, charter and school bus services in outer-metropolitan Sydney, the Central Coast and the NSW North Coast. We are a family run business with over 70 years' experience. Today we are a strong team of approximately 1500 staff delivering quality public transport with a fleet of over 700 buses across 16 depots.

Unfortunately due to the large number of applications that we usually receive, we are unable to contact all applicants and only short-listed applicants will be notified.

Busways is an Equal Opportunity Employer.

No agency applications

How To Apply:

If you are looking for a friendly and pro-active environment that will enable you to learn and progress in your career, please email your resume and cover letter to diegoperez@busways.com.au. If you require any further information about the role, please do not hesitate to contact him on 9497 1969.

Contact:

Diego Perez
Email: diegoperez@busways.com.au

Customer Service Officer

more info ⇲

Position Description:

Our employees are what make Busways work and it is through them that Busways is able to provide exceptional service to our communities. We are always trying to attract people with high quality traits to join our team. We currently have two full time vacancies for dynamic and motivated Customer Service Officers to join our Support Office located in Pymble.

This position is for 40 hours a week over a 7 day roster – weekend work will be required.

What we are looking for

The core of what we are looking for is someone who is committed to developing their skills and knowledge as well as having a willingness to seek and accept challenges and responsibility. You should be:

  1. Willing to take responsibility and embrace opportunities to increase skills.
  2. Willing to get involved; with a can do, roll your sleeves up attitude
  3. A People's Person. You have the ability to have positive and meaningful interactions with all of the staff that you work with.
  4. Someone who contributes their ideas and freely challenges people or systems to try and do it better.  You are able to come up with alternative avenues and suggestions to improve.
  5. Someone who thinks outside the box.
  6. Looking for long term growth and longevity.
  7. Someone who fits into our culture. The key aspects of our culture are;

• Adaptable – you do not get stuck in your old ways instead, you are willing to embrace change if it's for the better.

• Communication – you listen well instead of reacting fast, which enables you to better understand and process information.

• Engagement – you have a knack for using emotion and logic to communicate a persuasive vision and connect with people.

• Driven and Determined – you are proactive enough that you don't wait to be told something needs to be done or improved. You are driven enough to perform any tasks that may be out of your job description. You are willing to fight for difficult goals despite challenges and have the inept ability to bounce back from adversity.

• Curiosity – you have a strong desire to seek out new experiences, knowledge and receiving candid feedback, thus allowing an openness to learning.

• Learning – is a never ending process that occurs every single day. Allow yourself to unleash the power of learning by being able to question and research topics to increase your own knowledge.

 

The Opportunity

This is an exciting opportunity to join both a growing department and a growing company. You will be given in the opportunity to grow, develop and to take on additional responsibility.

You will be working in a fast paced and energetic environment that will encourage you to be a conceptual and creative thinker within the team.

The Job

This position is primarily focused on customer complaints investigation and response. This involves using computer systems to research events and write reports. Responding to customers by phone and email is also a significant part of the job.

Complaints handling is a unique part of customer service that requires a resilient, upbeat person who is able to handle the challenging cases alongside the good ones. Our team is friendly and supportive – working together to achieve positive customer outcomes.

This opportunity would best suit an individual with a background in customer service, more specifically with experience in managing customer relationships, handling complaints and conducting investigations. Your support to the team will be imperative, along with your genuine desire to problem solve and find solutions.

We require an individual that will effectively contribute a positive and open minded approach to their work and who is willing to work as a team player to meet day-to-day tasks while striving to improve customer relations in a big picture way.

The responsibilities associated with this position could include but is not limited to:

  1. The daily electronic management of Busways Infoline (our customer feedback and complaints handling platform) by ensuring feedback is handled in a professional and timely manner in accordance with Busways policies, procedures and contractual requirements.
  2. Logging all feedback in the database system, along with completing all necessary reports as required
  3. Investigating complaints via Busways' internal systems and liaising with the a diverse group of people (customers, depot staff, TfNSW etc) to ensure a resolution is achieved
  4. Responding to customer complaints via email and phone
  5. Liaising with schools and depot staff and using map and calculator tools to quote and book in charters
  6. Assisting the team in updating information on digital platforms (Busways in-house programs, and external website if necessary)
  7. Participating in team meetings with an ability to think outside the box in order to propel the team forwards with setting and improving customer services goals

Essential Criteria

  • Good computer skills – Microsoft Word & Excel at an intermediate level
  • Mature, professional and reliable individual with a proactive approach to work
  • Excellent written communication skills, capable of composing correspondence and detailed reports
  • Confident phone manner, capable of managing a variety of customer interactions, more specifically, interactions with customers who are emotional and negative in nature
  • Organised with a strong ability to prioritise their workload on a daily basis
  • A quick learner, who is willing to learn from their mistakes and use experiences to improve the way things are done
  • NSW Drivers licence
  • Permanent Residency or Australian Citizenship

Desirable:

  • At least two years' experience in a phone-based customer feedback environment

 

Busways Office Life

Generally we are very flexible to people's needs around their role and working hours. However there will be times, such as during a service implementation, where long hours will be required. We are looking for someone who is flexible and adaptable in their approach and that is committed to 'going the extra mile' when required.

What is working for Busways like?

We are a family run company with a community feel. We are continuously growing and look forward to continuously developing with our employees. We think that it's a fun, flexible and friendly environment.  Some of the staff benefits include:

1. Yoga - A relaxing yoga class once a week with a qualified teacher

2. Lunch Club - A subsidised healthy eating lunch option that includes; sandwiches, wraps, salads and fruit

3. Shuttle Bus - We currently have a number of free shuttle buses that bring staff to and from work every day from both the Central Coast region and Western Suburbs. The ability to use this service is dependent upon the requirements of the position (working hours) and is dependent upon the needs and requirements of the department. 

4. Public Transport - Both Pymble and Gordon train stations are located just 10 minutes away.

5. Gym - With a Gym just down the road, we have corporate discounts that are offered to all staff.

About Busways

Busways Group is one of the largest private bus operators in NSW, operating route, charter and school bus services in outer-metropolitan Sydney, the Central Coast and the NSW North Coast. We are a family run business with over 70 years' experience. Today we are a strong team of approximately 1500 staff delivering quality public transport with a fleet of over 700 buses across 16 depots.

Unfortunately due to the large number of applications that we usually receive, we are unable to contact all applicants and only short-listed applicants will be notified.

Busways is an Equal Opportunity Employer.

How To Apply:

Please send through a current copy of your resume and cover letter to diegoperez@busways.com.au or alternatively for further information, please don’t hesitate to contact him on 9497 1969.

Contact:

Diego Perez
Email: diegoperez@busways.com.au

IT Support Officer (Level 2)

more info ⇲

Position Description:

Our employees are what make Busways work. We are always trying to bring better and better people on board to join our team. 

We currently have a full time vacancy for a dynamic and motivated IT Support Officer (Level 2) at our Support Office located in Pymble. This is an amazing opportunity to join both a growing department and a growing company. The opportunity that we are offering would best suit someone who is eager to develop and progress.

Your Role

Reporting directly to the IT Infrastructure and Support Manager, you will be working in a small team. Your role will be to directly support the company and its employees whilst also working on a variety of critical infrastructure projects.

The responsibilities of this position depend on both you and your strengths.  It could include but is not limited to:

1.    IT projects:

a. Assist or lead IT projects and improvements (from design to implementation)

b. Apply industry best practices

c. Work individually or work closely with all of the departments across Busways

2.    IT support (including networks, printers, backups, databases, desktops, mobile devices applications, servers, phones, ERP)

a. Answer Level 1 and 2 support queries and escalate to Level 3 where necessary

b. Take responsibility and complete your assigned support tickets from start to finish

c. Keep Busways users updated on the progress of their tickets and ensure that any technical jargon that needs to be conveyed to the user is done using simplistic terms and is easy for users to understand the issues involved.

d. Share knowledge within the team and help to up-skill other staff in the team in both their technical and interpersonal skills

e. Although the majority of tasks are able to be completed remotely there may be times where occasional traveling is required to Sydney and Central Coast depots to deal with technical problems that cannot be fixed remotely.

3.    Create and update IT documentation and registers when required

4.    Work with vendor support contacts to resolve technical problems

5.    Work with procurement staff to purchase necessary hardware and software

6.    Proactively provide feedback on possible IT system enhancements, potential faults, outdated procedures or security risks

7.    Observe and uphold all of Busways policies and procedures.

Essential Experience / Skills

  • Must be a tech hungry and motivated individual
  • Minimum 3 years IT support experience
  • Minimum 3 years’ experience with Windows domain environments
  • Excellent written and verbal communication skills, are a must
  • IT Tertiary qualifications
  • Certified in one or more industry recognised certifications including: CCENT, CCNA, MTA, MCSA, CompTIA (A+, Server+,  Network+)
  • Must have drivers licence

Desirable Experience

  • Exposure to Linux, AWS, Oracle DB, Ticketing systems and
  • Exposure to MS Hyper-V and Veeam backups solutions
  • IT project experience

Our Culture

We value peoplewho:

  • Have a willingness to seek and accept challenges and responsibility
  • Will take the initiative to continually develop and improve their skills
  • Have the ability to have positive and meaningful interactions
  • Share their ideas and freely challenge people or systems
  • Thinks outside the box
  • Are committed for the long-term
  • Who are not set in their ways and who are open to new approaches and methodologies
  • Are curious with a strong desire to seek out new experiences, knowledge and receiving candid feedback
  • Are driven and determined - you are proactive enough that you don't wait to be told something needs to be done or improved. You are driven enough to perform any tasks that may be out of your job description. You are willing to fight for difficult goals despite challenges and have the innate ability to bounce back from set-backs

Busways Office Life

Generally we are very flexible to people’s needs around their role and working hours.  However there will be times, such are during a tender, where long hours will be required.  We are looking for someone who is committed.

We are a family run company with a community feel.  We are continuously growing and look forward to continuously developing with our employees.  We think (at least) that it's a fun, flexible and friendly environment.  Some of the staff benefits include:

1. Yoga -  A relaxing yoga class once a week with a qualified teacher

2. Lunch Club - A subsidised healthy eating lunch option that includes; sandwiches, wraps, salads and fruit

3. Shuttle Bus - We currently have a number of free shuttle buses that bring staff to and from work every day from both the Central Coast region and Western Suburbs.

4. Public Transport - Both Pymble and Gordon train stations are located just 10 minutes walk away.

5. Gym - With a Gym just down the road, we have corporate discounts that are offered to all staff.

How To Apply:

Please send through a current copy of your resume and cover letter to preantha.moodley@busways.com.au or alternatively for further information, please don’t hesitate to contact him on 9497 1904.

Unfortunately due to the large number of applications that we usually receive, we are unable to contact all applicants and only short-listed applicants will be notified.

Busways is an Equal Opportunity Employer.

Application Closing Date: Thursday, 13 April 2017 - 7:30pm

Contact:

Prea Moodley
Email: preantha.moodley@busways.com.au