Employment Vacancies

Busways advertises employment opportunities here on the website as well as in local newspapers.

Bus Drivers

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Position Description:

What are we looking for 
Are you an enthusiastic team player with a drive to work within a fast paced and growing industry? We are currently looking for Bus Drivers to join our team across our operating regions. We are looking for individuals that enjoy meeting new people, have excellent customer service skills and are interested in a Bus Driving career! 
The responsibilities associated with the role of being a Bus Driver will include but is not limited to the following:
  • Driving allocated buses along specified routes as directed.
  • Ensuring the care, safety and comfort of Busways’ customers.
  • Keeping your supervisor informed, by the two-way radio, of any issues – such as late running or overloading, which may affect the timetabled or school service.
  • Completing accident report forms, shift reports and other reports, as required.
  • Reporting any damages or defects to the bus in the defect book.
  • Collecting fares, issuing tickets, checking passes, recording all students carried, operating ticket machines and providing customers with the correct change.
  • Accounting for all money collected and being responsible in reconciling any monies collected at the end of each day.
  • Carrying out all shift duties and instructions whilst following Busways Policies and Procedures at all times
  • Maintaining and wearing the uniform provided - always maintaining a neat and tidy appearance 


  • A Current MR licence - If you have a C class licence, Busways may assist potential applicants in upgrading their licence
  • A Current NSW Driver Authority (DA) - If you do not hold a DA, Busways may assist potential applicants in obtaining 
  • Valid Working with Children Check (Paid Work Classification)
  • Good driving history
  • Able to work shiftwork including broken shifts, weekends and public holidays.
  • Able to perform simple mathematical calculations, read rosters, maps and timetables and follow route directions.
  • Have good personal presentation.

As mentioned, if you do not hold any or all of the abovementioned licences/clearance, Busways may be able to assist suitable applicants in obtaining the minimum requirements outlined. On the job training will be provided via our Driver Mentors and Training Department.

Why work for Busways?
We are a family run company with a community feel. We are continuously growing and look forward to continuously developing with our employees. We believe that it's a fun, flexible and friendly environment whereby employees are looked upon as our most valuable assets. 

How To Apply:

Download and complete an Employment Application Form and take it to your nearest depot or send it directly to our Recruitment team at recruitment@busways.com.au

Prior to submitting your application form, please ensure that you have all of the necessary documents ready to be attached with your application such as but not limited to copies of the following:

  • Driver's Licence - Copy of Front and Back 
  • NSW Driver Authority - If obtained, Copy of Front and Back
  • Working with Children Check number - If obtained
  • Right to Work Documentation- Visa, Passport, Birth Certificate etc
  • RMS Driving History- no more than 4 weeks old from date of issue


Busways Recruitment Team
Phone: 02 9497 1800
Email: recruitment@busways.com.au

Diesel Mechanic - Grafton/Yamba

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Position Description:

What are we looking for

Our employees are what make Busways work. We are always trying to attract people with high quality traits to join our team. We currently have a vacancy for a dynamic and motivated Diesel Mechanic to join our Grafton/Yamba depots. The successful candidate will be required to work at both Grafton and Yamba depots, and the working location will alternate between the two, dependent upon operational requirements.

The Opportunity

This is an exciting opportunity to join a growing company and a friendly team environment. You will be given the opportunity to grow, develop and to take on additional responsibility.

You will be provided with all necessary training on the various makes and models of buses as well as being supplied with uniforms, boots and safety equipment.

The Job

Reporting to the Workshop Manager/Supervisor, this role requires you to have a mature and professional approach with excellent communication skills. Your main duties/responsibilities will include, but are not limited to:

  1. Maintaining and performing vehicle repairs as per company and vehicle manufacturer policy and procedures within acceptable and reasonable time frames
  2. Demonstrating and maintaining clean workshop practices in your day to day role and ensuring that these practices meet the high standards held by the Workshops team
  3. Ensuring that all maintenance and repairs are performed according to company procedures and are recorded on the designated forms and documents provided
  4. Maintaining and performing all workshop practices in a manner that adheres to all Workplace Health and Safety regulations
  5. Maintaining all company tools and equipment to a good working order and to Busways standards, as well as reporting damaged or worn tools and equipment
  6. Assisting the workshop manager/supervisor with the day to day running of the workshop

Essential Criteria:

  • A current MVRIA license
  • A trade qualification as a Diesel Mechanic
  • Excellent communication skills
  • Extensive bus and heavy vehicle experience
  • Permanent Residency or Australian Citizenship

Desirable Experience:

  • +/- 5 years Heavy Vehicle (Bus/Truck) experience
  • MR/HR license

About Busways

Busways Group is one of the largest private bus operators in NSW, operating route, charter and school bus services in outer-metropolitan Sydney, the Central Coast and the NSW North Coast. We are a family run business with over 75 years' experience. Today we are a strong team of approximately 1500 staff delivering quality public transport with a fleet of over 700 buses across 16 depots.

Unfortunately due to the large number of applications that we usually receive, we are unable to contact all applicants and only short-listed applicants will be notified.

Busways is an Equal Opportunity Employer.

How To Apply:

Please apply by sending through a copy of your Resume and Cover Letter to swellham@busways.com.au or alternatively for more information, please don’t hesitate to contact the Recruitment Team on (02) 9497 1800.

Please note, applications will close on Friday, 24th August 2018.

Application Closing Date: Friday, 24 August 2018 - 5:45pm


Suzanne Wellham
Phone: 9497 1800

Complaints Handling Officer

more info ⇲

Position Description:

Our employees are what make Busways work and it is through them that Busways can provide exceptional service to our communities. We are always trying to attract people with high quality traits to join our team. We currently have full-time vacancy for a motivated Complaints Handling Officer located at our Support Office in Pymble.

The Opportunity

The opportunity would best suit an individual with previous experience within a customer service or administration scope. You will be part of a team of four and this role will allow you to gain experience in managing customer relationships, handling complaints and conducting investigations. Whilst this will be a demanding role, full training and mentoring will be provided to the successful applicant.

The Job

Primarily focused on customer complaints handling, responses, enquiries and investigations, this position will require the use of computer systems to research events and write reports. Responding to customers by phone and email will also be a significant part of the role.

We require an individual that will effectively contribute a positive and open-minded approach to their work and who is willing to work as a team player to meet day-to-day tasks while striving to improve customer relations in a big picture way.

The responsibilities associated with this position could include but is not limited to:

  1. The daily electronic management of Busways Infoline (our customer feedback and complaints handling platform) by ensuring feedback is handled in a professional and timely manner in accordance with Busways policies, procedures and contractual requirements.

  2. Logging all feedback in the database system, along with completing all the necessary reports 

  3. Investigating complaints via Busways' internal systems and liaising with a diverse group of people (customers, depot staff, TfNSW etc) to ensure a resolution is achieved

  4. Responding to customer complaints via email and phone

  5. Liaising with schools and depot staff and using Google Maps and calculator tools to quote and book in charters

Essential Criteria

  • Good computer skills – Microsoft Word & Excel at an intermediate level

  • Excellent written communication skills

  • Confident phone manner, capable of managing a variety of customer interactions, more specifically, interactions with customers who are emotional and negative in nature

  • A positive, friendly and reliable individual with a proactive approach to work

  • A quick learner, who is willing to learn from their mistakes and use experiences to improve the way things are done

  • An organised individual with a strong ability to prioritise their workload daily

  • A NSW driver's licence

  • Permanent Residency or Australian Citizenship

Desirable Criteria

  • Complaints handling experience

  • Two years’ experience within a customer service environment

How To Apply:

Please apply by sending through a copy of your Resume and Cover Letter to swellham@busways.com.au or alternatively for more information, please don’t hesitate to contact the Recruitment Team on (02) 9497 1800.

Please note, applications will close on Friday, 31st August 2018.