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Passenger Feedback Survey

We always welcome feedback from our passengers about Busways services. We are interested in what is important to you so that we can improve the services we provide. This survey gathers information regarding your experiences travelling with us. Thank you for taking the time to fill it out.


Where do you usually get on the bus?
Please indicate how often you use the bus to travel to/from:

Please rate your level of satisfaction in relation to the following aspects of our bus services:

Very dissatisfiedDissatisfiedSomewhat satisfiedSatisfiedVery satisfied
Bus keeping to timetable
Journey time
Getting a seat on the bus
Comfort of the seats
Cleanliness of the bus
Timetables posted at the bus stop
Buses meeting other bus/train connections
Helpful and friendly drivers
A smooth bus ride
Bus frequency
Hours of operation
Shelter at the bus stop
Seat at the bus stop
Ticket and fare information
Personal Security at the bus stop
Personal Security on the bus
If you would like a response, please provide the following information: