Commitment to privacy and responsible use of information 

Privacy of our customers is of utmost importance to Busways. This includes information or opinions about members and customers that we collect and record and which could be used to reasonably identify them.

We view privacy as a serious matter and we strictly adhere to the National Privacy Principles and the Privacy Act 1988.

This Privacy Policy Statement sets out our policies on how we manage personal information across our Group of Companies.

Type of personal information we collect

The kind of information we collect generally includes your name, address, telephone numbers and other contact details, and, if you are a school student, we also collect details of your sex, date of birth, name and address of school and the year or class you are in at school.

We do not collect sensitive information, such as your political or religious beliefs, ethnic background or sexual preference.

Why we collect personal information

Generally, we collect and use personal information about customers to provide passenger transport services (including school student transport) and to assist our internal administration and operations including accounting, risk management, record keeping, archiving, staff training, systems development and testing.

How we collect information

Where possible, we collect personal information directly from you, such as when you apply for a free travel pass as a school student, a replacement free pass for school travel, an application for a student travel pass, a request for information or a booking regarding an excursion or coach tour or when you have other dealings with us.

We may collect and update that information over the phone, over the Internet, in person (when you visit us at a Busways Depot) or when you write to us.

We may also collect personal information through third parties such as government and non government schools who provide details of school students requiring bus transport directly to us.

How we store information

We store personal information in a combination of secure computer storage facilities and paper-based files and other records. In so doing, we have taken numerous steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure.

Additionally we take reasonable steps to destroy or permanently de-identify personal information when we no longer need it. Wherever practicable we will provide you the option of interacting with us anonymously.

Other organisations and marketing to you

Because your privacy is important we will not sell, rent or trade your personal information without your consent.

We may use your personal information and disclose it to companies in Busways.

To better protect your privacy, we impose strict requirements of security and confidentiality on all third parties as to how they handle your personal information. Outside contractors are not allowed to use information about you for any purpose except to perform the services we have asked them to provide.

Personal information (information or an opinion), collected from passengers, such as name, date of birth, contact details, or sensitive personal information (including information about mobility/accessibility requirements) (together Personal Information) collected by Busways may be disclosed to Transport for New South Wales (TfNSW).

TfNSW may disclose such Personal Information to other Australian government agencies. These government agencies may use Personal Information for any purpose relating to the exercise of their government functions. Such Personal Information may also be disclosed to other third parties if required by law.

TfNSW will be evaluating the delivery and use of this service. TfNSW may disclose Personal Information to third parties assisting with evaluation and survey purposes. This includes using contact details of passengers to conduct surveys relating to the service provided by Busways.

By using these services provided by Busways, passengers consent to the collection, use and disclosure of their Personal Information in the manner outlined above.

Access to personal information

We will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, such as your address or phone number, please contact us to update your details so we can still provide you with our services.

Following a request, we will provide you with a copy of any personal information, which we hold about you in accordance with our obligations under the Privacy Act. We may charge a fee for retrieving this information, in which case we will inform you of the fee in advance of providing the information.

We undertake to promptly acknowledge and investigate any complaint about the way we manage personal information.

Our Privacy Policy

We may update our policies and this Privacy Policy Statement from time to time. The most current version will always be located on our website and is available in print at the head office of Busways.

Contacting us

If you have any questions about this policy or if you wish to update information we hold about you or to make a complaint, please contact us.