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Passenger Testimonials

We love hearing from our happy passengers, especially about our wonderful drivers and staff who do a great job, often going over and above the call of duty to help people in the community. We're happy to share some of the feedback here on this page.

If you would like to pass on some feedback about a Busways employee or your travel experience, please contact us.

“…always a gentleman”

Posted: 06 Aug 2014

Customer phoned 131500 to compliment a driver from the Blacktown depot as he's very nice, helpful and always a gentleman and polite to passengers. ...more

Organised a bus to get her home safely

Posted: 06 Aug 2014

Customer sent a letter to the depot thanking a rail supervisor from the Gosford depot. ...more

Goes out of his way to offer customer service

Posted: 06 Aug 2014

Customer phoned the depot to compliment a driver from the Penrith as he went out of his way to offer customer service and was really nice to everybody. ...more

Polite and a good driver

Posted: 06 Aug 2014

Customer phoned 131500 to compliment a driver from the Blacktown depot, caller stated he was very polite and a good driver. ...more

Got her home safely

Posted: 06 Aug 2014

Customer sent a letter to the depot thanking a driver from the Gosford depot. Customer was stuck at the station and the driver got her home safely and helped get her bags inside, customer was very happy with this. ...more

Got to his stop safely

Posted: 06 Aug 2014

Customer phoned the depot to compliment a driver from the Gosford depot. ...more

The driver was lovely

Posted: 06 Aug 2014

Customer phoned 131500 to compliment a driver from the Blacktown depot. ...more

“…very impressed”

Posted: 06 Aug 2014

Customer emailed 131500 to say that she was very impressed with a driver from the Penrith depot, he straight away picked up that I didn’t.... ...more

Very polite to all of her customers

Posted: 06 Aug 2014

A Busways inspector phoned the depot to compliment a driver from the Yamba depot ...more

“I wish there were more people in the industry like him”

Posted: 06 Aug 2014

Customer emailed infoline saying “I would just like to put in a huge compliment for a driver from the Penrith depot. ...more

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