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Passenger Testimonials

We love hearing from our happy passengers, especially about our wonderful drivers and staff who do a great job, often going over and above the call of duty to help people in the community. We're happy to share some of the feedback here on this page.

If you would like to pass on some feedback about a Busways employee or your travel experience, please contact us.

Always happy

Posted: 06 Aug 2014

Customer emailed infoline to say “Would like to compliment a driver from the Mulgrave depot. ...more

“…the driver deserves an award”

Posted: 06 Aug 2014

Customer phoned 131500 to compliment a driver from the Penrith depot ...more

Very pleased with Stephen’s service

Posted: 06 Aug 2014

Customer phoned 131500 to compliment a driver from the Busways Head Office who he stated took the effort to come and look for him around Blacktown Station to return an important product which he'd left on the bus. Customer said he was very pleased with Steven’s service. ...more

Calmly and professionally

Posted: 06 Aug 2014

Customer phoned the depot to compliment a driver from the Wyong depot as his service had a fire on board and the driver handled the situation very calmly and professionally. ...more

Going beyond the normal roles

Posted: 06 Aug 2014

Customer emailed infoline stating ”Just want to give my appreciation to a driver from the Mulgrave depot. ...more

Perfect gear changes

Posted: 06 Aug 2014

Customer phoned the depot to comment on the perfect driving skills of a driver from the Macksville depot. ...more

Can’t believe how generous he was

Posted: 06 Aug 2014

Customer rang depot to compliment a driver from the Gosford depot. ...more

“…should be given gold stars”

Posted: 06 Aug 2014

Customer phoned infoline as he and wanted to thank a driver from the Gosford depot who helped him locate his lost phone by ringing another bus driver from the Gosford depot who was the driver of his bus earlier that day. ...more

Extremely helpful and polite

Posted: 06 Aug 2014

Customer phoned the depot stated that she was waiting for a bus and the first bus that stopped was a school bus to allow a student to alight. ...more

A very happy and excellent driver

Posted: 06 Aug 2014

Customer phoned the depot to compliment a driver from the Port Macquarie depot customer advised that her grandson comes from Kempsey every Friday afternoon via bus. ...more

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