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Passenger Testimonials

We love hearing from our happy passengers, especially about our wonderful drivers and staff who do a great job, often going over and above the call of duty to help people in the community. We're happy to share some of the feedback here on this page.

If you would like to pass on some feedback about a Busways employee or your travel experience, please contact us.

Got her home safely

Posted: 06 Aug 2014

Customer sent a letter to the depot thanking a driver from the Gosford depot. Customer was stuck at the station and the driver got her home safely and helped get her bags inside, customer was very happy with this. ...more

Got to his stop safely

Posted: 06 Aug 2014

Customer phoned the depot to compliment a driver from the Gosford depot. ...more

The driver was lovely

Posted: 06 Aug 2014

Customer phoned 131500 to compliment a driver from the Blacktown depot. ...more

“…very impressed”

Posted: 06 Aug 2014

Customer emailed 131500 to say that she was very impressed with a driver from the Penrith depot, he straight away picked up that I didn’t.... ...more

Very polite to all of her customers

Posted: 06 Aug 2014

A Busways inspector phoned the depot to compliment a driver from the Yamba depot ...more

“I wish there were more people in the industry like him”

Posted: 06 Aug 2014

Customer emailed infoline saying “I would just like to put in a huge compliment for a driver from the Penrith depot. ...more

“…he genuinely cared”

Posted: 06 Aug 2014

Customer emailed infoline to say “I rang your depot to find out which bus our four children could catch to school and your staff member from the Port Macquarie depot was so very helpful. ...more

Acknowledged for his kind actions!

Posted: 06 Aug 2014

Customer phoned the depot to compliment a driver from the Gosford depot who picked her up after a visit at the Medical Centre, customer was hobbling along quite badly and she was most impressed with the driver who was very compassionate and courteous towards her. ...more

He is fantastic

Posted: 06 Aug 2014

Customer phoned 131500 to compliment a driver from the Blacktown depot, he is fantastic, helps old people on the bus, gets out of his seat to pick up their trolleys and helps them on and off the bus. ...more

Most impressed

Posted: 06 Aug 2014

Customer phoned the depot to compliment a driver from the Gosford depot, the bus was running a bit early due to the lack of children attending school. ...more

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