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Passenger Testimonials

We love hearing from our happy passengers, especially about our wonderful drivers and staff who do a great job, often going over and above the call of duty to help people in the community. We're happy to share some of the feedback here on this page.

If you would like to pass on some feedback about a Busways employee or your travel experience, please contact us.

“…he genuinely cared”

Posted: 06 Aug 2014

Customer emailed infoline to say “I rang your depot to find out which bus our four children could catch to school and your staff member from the Port Macquarie depot was so very helpful. ...more

Most impressed

Posted: 06 Aug 2014

Customer phoned the depot to compliment a driver from the Gosford depot, the bus was running a bit early due to the lack of children attending school. ...more

Takes his duty of care for the children very seriously

Posted: 06 Aug 2014

Customer phoned the depot to pay a compliment to a driver from the Gosford depot. ...more

A very positive person to be around

Posted: 06 Aug 2014

Customer phoned the depot to compliment a driver from the Wyong. ...more

Helped on-board

Posted: 06 Aug 2014

Customer sent a letter to Busways to commend a driver from the Gosford depot, customer stated the driver helped her board the bus and assisted with her luggage. ...more

Very happy with our service

Posted: 06 Aug 2014

Customer wrote a letter to Busways stating that she was very happy with our service and especially with a driver from the Wyong depot. ...more

Excellent service

Posted: 06 Aug 2014

Customer emailed infoline to say “I would like to thank Busways and in particular a driver from the Blacktown depot for the help and excellent service I received. ...more

Was very courteous to the passengers

Posted: 06 Aug 2014

Customer phoned the depot to compliment a driver from the Gosford depot. ...more

Very thankful for this advice

Posted: 06 Aug 2014

Customer called 131500 to say a driver from the Blacktown depot was very helpful in advising her which ticket was a better option. ...more

Offering assistance

Posted: 06 Aug 2014

Customer phoned 131500 to compliment a driver from the Gosford depot who was very helpful in assisting her alight from the bus. ...more

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