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Passenger Testimonials

We love hearing from our happy passengers, especially about our wonderful drivers and staff who do a great job, often going over and above the call of duty to help people in the community. We're happy to share some of the feedback here on this page.

If you would like to pass on some feedback about a Busways employee or your travel experience, please contact us.

Exceptional manners

Posted: 06 Aug 2014

Customer phoned the depot to compliment a driver from the Mulgrave depot, customer said he is a very good driver and has exceptional manners. ...more

Very good at dealing with students

Posted: 06 Aug 2014

Customer phoned the depot to compliment a driver from the Penrith depot as she was very good at dealing with the students. ...more

Very thankful

Posted: 06 Aug 2014

Customer emailed infoline to say “A lady in a wheelchair was told to shut up on three occasions by an intoxicated male passenger. ...more

Outstanding customer service

Posted: 06 Aug 2014

Customer phoned 131500 to compliment a driver from the Blacktown depot. ...more

Kind act

Posted: 06 Aug 2014

Customer phoned the depot to compliment a driver from the Gosford depot who is the driver of her 7 year old daughters school bus. ...more

Stopped and waited

Posted: 06 Aug 2014

Customer emailed 131500 saying “Thanks to a driver from the Blacktown depot, I was on the opposite side of the road but the driver seen me, stopped at bus the stop & waited for me, really happy & want to thank the bus driver as well as the bus company for having such good drivers.” ...more

A very good driver

Posted: 06 Aug 2014

Customer phoned 131500 to compliment a driver from the Blacktown depot for being on time and a very good driver. ...more

Bought a bottle of water

Posted: 06 Aug 2014

Customer phoned 131500 to compliment a driver from the Blacktown depot as he was very helpful. ...more

Appreciating the effort

Posted: 06 Aug 2014

Customer phoned 131500 to compliment the Blacktown depot for their great service. ...more

Thanks driver!

Posted: 06 Aug 2014

Customer emailed infoline “I just wanted to say thank you to a driver from the Mulgrave depot. ...more

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