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Passenger Testimonials

We love hearing from our happy passengers, especially about our wonderful drivers and staff who do a great job, often going over and above the call of duty to help people in the community. We're happy to share some of the feedback here on this page.

If you would like to pass on some feedback about a Busways employee or your travel experience, please contact us.

Professional and helpful service

Posted: 06 Aug 2014

Customer called to compliment a driver from the Wyong depot because she was so pleased to experience great customer service on his bus. ...more

Very helpful

Posted: 06 Aug 2014

Customer phoned 131500 to compliment a driver from the Penrith depot for being very helpful. ...more

Always happy

Posted: 06 Aug 2014

Customer emailed infoline to say “Would like to compliment a driver from the Mulgrave depot. ...more

Very pleased with Stephen’s service

Posted: 06 Aug 2014

Customer phoned 131500 to compliment a driver from the Busways Head Office who he stated took the effort to come and look for him around Blacktown Station to return an important product which he'd left on the bus. Customer said he was very pleased with Steven’s service. ...more

Calmly and professionally

Posted: 06 Aug 2014

Customer phoned the depot to compliment a driver from the Wyong depot as his service had a fire on board and the driver handled the situation very calmly and professionally. ...more

“…the driver deserves an award”

Posted: 06 Aug 2014

Customer phoned 131500 to compliment a driver from the Penrith depot ...more

Perfect gear changes

Posted: 06 Aug 2014

Customer phoned the depot to comment on the perfect driving skills of a driver from the Macksville depot. ...more

Going beyond the normal roles

Posted: 06 Aug 2014

Customer emailed infoline stating ”Just want to give my appreciation to a driver from the Mulgrave depot. ...more

Can’t believe how generous he was

Posted: 06 Aug 2014

Customer rang depot to compliment a driver from the Gosford depot. ...more

Extremely helpful and polite

Posted: 06 Aug 2014

Customer phoned the depot stated that she was waiting for a bus and the first bus that stopped was a school bus to allow a student to alight. ...more

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