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Passenger Testimonials

We love hearing from our happy passengers, especially about our wonderful drivers and staff who do a great job, often going over and above the call of duty to help people in the community. We're happy to share some of the feedback here on this page.

If you would like to pass on some feedback about a Busways employee or your travel experience, please contact us.

Very caring and proactive

Posted: 06 Aug 2014

Customer emailed infoline saying “I would like to congratulate a driver from the Gosford depot, he is very caring and proactive with his management of the children in his care. ...more

Pleasant, courteous, helpful and smiling

Posted: 06 Aug 2014

Customer emailed infoline saying “I would like to pass along a compliment to a driver from the Blacktown depot he was pleasant, courteous, helpful and smiling. ...more

Waiting to board

Posted: 06 Aug 2014

Customer phoned infoline to compliment a driver from the Blacktown depot who waited for caller and her mother to board the train. ...more

A credit to Busways

Posted: 06 Aug 2014

Customer wrote a letter to Busways thanking a driver from the Wyong depot for the great service given. ...more

“…an asset to the company”

Posted: 06 Aug 2014

Customer phoned 131500 to let us know how helpful a driver from the Blacktown depot was today. ...more

“…this kind of customer service is just unheard of…”

Posted: 06 Aug 2014

Customer emailed 131500 to compliment a driver from the Gosford depot. ...more

Outstanding customer service

Posted: 06 Aug 2014

Customer phoned 131500 to compliment a driver from the Blacktown depot. ...more

Organised a bus to get her home safely

Posted: 06 Aug 2014

Customer sent a letter to the depot thanking a rail supervisor from the Gosford depot. ...more

Goes out of his way to offer customer service

Posted: 06 Aug 2014

Customer phoned the depot to compliment a driver from the Penrith as he went out of his way to offer customer service and was really nice to everybody. ...more

“…always a gentleman”

Posted: 06 Aug 2014

Customer phoned 131500 to compliment a driver from the Blacktown depot as he's very nice, helpful and always a gentleman and polite to passengers. ...more

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