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Passenger Testimonials

We love hearing from our happy passengers, especially about our wonderful drivers and staff who do a great job, often going over and above the call of duty to help people in the community. We're happy to share some of the feedback here on this page.

If you would like to pass on some feedback about a Busways employee or your travel experience, please contact us.

“I wish there were more people in the industry like him”

Posted: 06 Aug 2014

Customer emailed infoline saying “I would just like to put in a huge compliment for a driver from the Penrith depot. ...more

He is fantastic

Posted: 06 Aug 2014

Customer phoned 131500 to compliment a driver from the Blacktown depot, he is fantastic, helps old people on the bus, gets out of his seat to pick up their trolleys and helps them on and off the bus. ...more

“…he genuinely cared”

Posted: 06 Aug 2014

Customer emailed infoline to say “I rang your depot to find out which bus our four children could catch to school and your staff member from the Port Macquarie depot was so very helpful. ...more

Acknowledged for his kind actions!

Posted: 06 Aug 2014

Customer phoned the depot to compliment a driver from the Gosford depot who picked her up after a visit at the Medical Centre, customer was hobbling along quite badly and she was most impressed with the driver who was very compassionate and courteous towards her. ...more

Most impressed

Posted: 06 Aug 2014

Customer phoned the depot to compliment a driver from the Gosford depot, the bus was running a bit early due to the lack of children attending school. ...more

Takes his duty of care for the children very seriously

Posted: 06 Aug 2014

Customer phoned the depot to pay a compliment to a driver from the Gosford depot. ...more

Helped on-board

Posted: 06 Aug 2014

Customer sent a letter to Busways to commend a driver from the Gosford depot, customer stated the driver helped her board the bus and assisted with her luggage. ...more

A very positive person to be around

Posted: 06 Aug 2014

Customer phoned the depot to compliment a driver from the Wyong. ...more

Excellent service

Posted: 06 Aug 2014

Customer emailed infoline to say “I would like to thank Busways and in particular a driver from the Blacktown depot for the help and excellent service I received. ...more

Very happy with our service

Posted: 06 Aug 2014

Customer wrote a letter to Busways stating that she was very happy with our service and especially with a driver from the Wyong depot. ...more

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