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Passenger Testimonials

We love hearing from our happy passengers, especially about our wonderful drivers and staff who do a great job, often going over and above the call of duty to help people in the community. We're happy to share some of the feedback here on this page.

If you would like to pass on some feedback about a Busways employee or your travel experience, please contact us.

Going beyond the normal roles

Posted: 06 Aug 2014

Customer emailed infoline stating ”Just want to give my appreciation to a driver from the Mulgrave depot. ...more

Can’t believe how generous he was

Posted: 06 Aug 2014

Customer rang depot to compliment a driver from the Gosford depot. ...more

Extremely helpful and polite

Posted: 06 Aug 2014

Customer phoned the depot stated that she was waiting for a bus and the first bus that stopped was a school bus to allow a student to alight. ...more

“…should be given gold stars”

Posted: 06 Aug 2014

Customer phoned infoline as he and wanted to thank a driver from the Gosford depot who helped him locate his lost phone by ringing another bus driver from the Gosford depot who was the driver of his bus earlier that day. ...more

A very happy and excellent driver

Posted: 06 Aug 2014

Customer phoned the depot to compliment a driver from the Port Macquarie depot customer advised that her grandson comes from Kempsey every Friday afternoon via bus. ...more

Good grace

Posted: 06 Aug 2014

Customer emailed 131500 to say “Hi there, just a quick message to let you know about how good a driver from the Coffs Harbour is. ...more

Very genuine and helpful

Posted: 06 Aug 2014

Customer phoned the depot to compliment a driver from the Gosford depot. ...more

Should be commended

Posted: 06 Aug 2014

Customer phoned depot to commend a driver from the Gosford depot who was talking to her on the trip and acknowledging passengers as they boarded the bus. ...more

Very caring and concerned

Posted: 06 Aug 2014

Customer phoned 131500 to compliment a driver from the Gosford depot who is her daughters school bus driver, ...more

Bringing such happiness to the everyday commuter

Posted: 06 Aug 2014

Customer emailed infoline to say “I am just sending my thanks and to let you know how wonderful your services are! I especially want to thank a driver from the Gosford depot. ...more

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