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Passenger Testimonials

We love hearing from our happy passengers, especially about our wonderful drivers and staff who do a great job, often going over and above the call of duty to help people in the community. We're happy to share some of the feedback here on this page.

If you would like to pass on some feedback about a Busways employee or your travel experience, please contact us.

Bought a bottle of water

Posted: 06 Aug 2014

Customer phoned 131500 to compliment a driver from the Blacktown depot as he was very helpful. ...more

Stopped and waited

Posted: 06 Aug 2014

Customer emailed 131500 saying “Thanks to a driver from the Blacktown depot, I was on the opposite side of the road but the driver seen me, stopped at bus the stop & waited for me, really happy & want to thank the bus driver as well as the bus company for having such good drivers.” ...more

Appreciating the effort

Posted: 06 Aug 2014

Customer phoned 131500 to compliment the Blacktown depot for their great service. ...more

“…kindness to our recently departed Dad”

Posted: 06 Aug 2014

Customer emailed 131500 saying “we would like to express our thanks to a driver from the Gosford depot, for his kindness to our recently departed Dad. ...more

Thanks driver!

Posted: 06 Aug 2014

Customer emailed infoline “I just wanted to say thank you to a driver from the Mulgrave depot. ...more

Professional and helpful service

Posted: 06 Aug 2014

Customer called to compliment a driver from the Wyong depot because she was so pleased to experience great customer service on his bus. ...more

Very thankful for his care and consideration

Posted: 06 Aug 2014

Customer phoned the depot as she wanted us to thank a driver from the Mulgrave depot for his kind actions towards her grandson. ...more

Very helpful

Posted: 06 Aug 2014

Customer phoned 131500 to compliment a driver from the Penrith depot for being very helpful. ...more

Always happy

Posted: 06 Aug 2014

Customer emailed infoline to say “Would like to compliment a driver from the Mulgrave depot. ...more

“…the driver deserves an award”

Posted: 06 Aug 2014

Customer phoned 131500 to compliment a driver from the Penrith depot ...more

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