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Passenger Testimonials

We love hearing from our happy passengers, especially about our wonderful drivers and staff who do a great job, often going over and above the call of duty to help people in the community. We're happy to share some of the feedback here on this page.

If you would like to pass on some feedback about a Busways employee or your travel experience, please contact us.

Excellent service

Posted: 06 Aug 2014

Customer emailed infoline to say “I would like to thank Busways and in particular a driver from the Blacktown depot for the help and excellent service I received. ...more

Very happy with our service

Posted: 06 Aug 2014

Customer wrote a letter to Busways stating that she was very happy with our service and especially with a driver from the Wyong depot. ...more

Was very courteous to the passengers

Posted: 06 Aug 2014

Customer phoned the depot to compliment a driver from the Gosford depot. ...more

Very thankful for this advice

Posted: 06 Aug 2014

Customer called 131500 to say a driver from the Blacktown depot was very helpful in advising her which ticket was a better option. ...more

“…a really nice thing to do”

Posted: 06 Aug 2014

Customer phoned 131500 to compliment a driver from the Penrith depot ...more

Offering assistance

Posted: 06 Aug 2014

Customer phoned 131500 to compliment a driver from the Gosford depot who was very helpful in assisting her alight from the bus. ...more

Excellent efficient service

Posted: 06 Aug 2014

Customer wrote a letter to Busways which read “This letter is to say thank you to a driver from the Blacktown depot for her excellent efficient service over a number of years.” ...more

Always polite

Posted: 06 Aug 2014

Customer emailed 131500 and said “I wanted to send an email of thanks and appreciation to my regular weekday morning bus driver a driver from the Blacktown depot. ...more

Handled the incident really well

Posted: 06 Aug 2014

Customer phoned 131500 to say that she witnessed an accident with a bus and says a driver from the Blacktown depot handled the incident extremely well. ...more

Driver of the week

Posted: 06 Aug 2014

Customer phoned the depot to compliment a driver from the Busways Gosford depot who was on her run yesterday. ...more

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