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Passenger Testimonials

We love hearing from our happy passengers, especially about our wonderful drivers and staff who do a great job, often going over and above the call of duty to help people in the community. We're happy to share some of the feedback here on this page.

If you would like to pass on some feedback about a Busways employee or your travel experience, please contact us.

Always very helpful

Posted: 01 Oct 2014

Customer phoned the depot to compliment a driver from the Mulgrave depot as he pulled over his bus and waited for her children. Customer wanted to thank Bart and said he is a “good driver and always very helpful.” ...more

A gentlemen

Posted: 01 Oct 2014

Customer emailed infoline to compliment a driver from the Wyong depot. The driver “is always well groomed and a gentleman. Please speak to him and acknowledge his performance and attitude.” ...more

Very Helpful Staff

Posted: 01 Oct 2014

Customer emailed infoline saying “I was totally impressed with the service provided by the Port Macquarie depot on the telephone and all the drivers I encountered throughout todays travel. The routes are also well set out and easy to combine when needed. Again a great service and very helpful staff.” ...more

Wonderful and Helpful

Posted: 01 Oct 2014

Customer phoned the depot to say how wonderful and helpful the driver from the Kincumber depot was today. ...more

Kind and Helpful

Posted: 21 Aug 2014

Customer phoned 131500 to compliment a driver from the Blacktown Depot for being very kind and helpful. ...more

Very Polite

Posted: 21 Aug 2014

Customer phoned the depot to compliment a driver from the Wyong Depot. Customer had a baby, pram, shopping etc. and the driver got out of the bus to help her and was very polite. ...more

Greeted with a smile

Posted: 21 Aug 2014

Customer emailed infoline to compliment a driver from the Laurieton depot. ...more

Very Friendly

Posted: 21 Aug 2014

Customer phoned 131500 to compliment a driver from the Gosford depot. ...more

Looking after children

Posted: 21 Aug 2014

Customer phoned the depot to compliment a driver from the Kempsey depot for looking after her children by helping them across the road. ...more

Professional Handling

Posted: 21 Aug 2014

Customer phoned the depot to compliment a driver from the Blacktown Depot for ...more

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