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Passenger Testimonials

We love hearing from our happy passengers, especially about our wonderful drivers and staff who do a great job, often going over and above the call of duty to help people in the community. We're happy to share some of the feedback here on this page.

If you would like to pass on some feedback about a Busways employee or your travel experience, please contact us.

Appreciation given from school to school bus driver

Posted: 31 Jan 2012

"... to compliment the bus driver on our school’s bus. The man was incredibly pleasant and welcomed every child onto the bus..." ...more

Appreciation expressed to a wonderful driver.

Posted: 20 Jan 2012

"...I wanted to let you know how wonderful the driver was..." ...more

Thank you from some Canadian visitors

Posted: 14 Jan 2012

"... thank you for the great customer service we received from one of your bus drivers." ...more

Appreciation for attention given to a special needs passenger in Camden.

Posted: 09 Oct 2011

"...I would like to say that this bus driver's observation and politeness is much appreciated." ...more

Kind words from a car driver in Port Macquarie.

Posted: 22 Sep 2011

“...It was refreshing to see and if more people were as caring as your driver our roads would be safer." ...more

A big congratulations


Customer emailed 131500 saying “I would like to let you know that yesterday I noticed a driver from the Coffs Harbour depot pull over to the side of the road and walk the two young children back up the road to their mother. ...more

Consideration and help


Customer phoned the depot to say let us know she has just moved house and her son caught the bus for the first time to the new address, he was a bit nervous about catching it ...more