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Passenger Testimonials

We love hearing from our happy passengers, especially about our wonderful drivers and staff who do a great job, often going over and above the call of duty to help people in the community. We're happy to share some of the feedback here on this page.

If you would like to pass on some feedback about a Busways employee or your travel experience, please contact us.

Being helpful

Posted: 19 Jan 2015

Customer phoned 131500 to compliment a driver from the Windsor depot for “being helpful”. ...more

Loves his attitude to all passengers

Posted: 19 Jan 2015

Customer phoned the depot to let management know a driver from the Wyong depot “is doing an awesome job” and the customer “loves his attitude to all passengers”. ...more

Being helpful

Posted: 19 Jan 2015

Customer phoned depot to compliment a driver from the Windsor depot on being helpful with a young child who was refusing to get on the bus. ...more

Thoughtful, lovely driver

Posted: 19 Jan 2015

Customer emailed infoline to compliment a driver from the Windsor depot for being a thoughtful, lovely driver who stopped and brought water for passengers on a 40 degree day. “He deserves recognition for his kind gesture” said the customer. ...more

Wonderful and Helpful

Posted: 01 Oct 2014

Customer phoned the depot to say how wonderful and helpful the driver from the Kincumber depot was today. ...more

Always very helpful

Posted: 01 Oct 2014

Customer phoned the depot to compliment a driver from the Mulgrave depot as he pulled over his bus and waited for her children. Customer wanted to thank Bart and said he is a “good driver and always very helpful.” ...more

Returning her son

Posted: 01 Oct 2014

Customer phoned the depot to compliment a driver from the Wyong depot for dropping her son back at his bus stop after he had failed to get off at his regular bus stop the first time. ...more

Most impressed

Posted: 01 Oct 2014

Customer phoned the depot to say “I was most impressed with the courtesy of a driver from the Kincumber depot today.” ...more

Very Helpful Staff

Posted: 01 Oct 2014

Customer emailed infoline saying “I was totally impressed with the service provided by the Port Macquarie depot on the telephone and all the drivers I encountered throughout todays travel. The routes are also well set out and easy to combine when needed. Again a great service and very helpful staff.” ...more

Very professional

Posted: 01 Oct 2014

Customer phoned the depot to compliment a driver from the Kincumber depot as he thought driver was “very professional and was very happy with the service.” ...more

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