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Passenger Testimonials

We love hearing from our happy passengers, especially about our wonderful drivers and staff who do a great job, often going over and above the call of duty to help people in the community. We're happy to share some of the feedback here on this page.

If you would like to pass on some feedback about a Busways employee or your travel experience, please contact us.

Thoughtful, lovely driver

Posted: 19 Jan 2015

Customer emailed infoline to compliment a driver from the Windsor depot for being a thoughtful, lovely driver who stopped and brought water for passengers on a 40 degree day. “He deserves recognition for his kind gesture” said the customer. ...more

Polite manner

Posted: 19 Jan 2015

Customer phoned 131500 to compliment a driver from the Blacktown on his excellent customer service and polite manner. ...more

Always nice to the kids

Posted: 19 Jan 2015

Customer emailed infoline to thank Busways for placing a Gosford depot driver on their school bus as “he is a great driver, always nice to the kids and nice to have a positive start to their day”. ...more

Happy and cheerful

Posted: 19 Jan 2015

Customer phoned 131500 to compliment a driver from the Blacktown depot for being very happy and cheerful. ...more

Consistent Friendly Service

Posted: 01 Oct 2014

Customer phoned 131500 saying “I would like to compliment a Blacktown driver for his consistent friendly service and I wanted to let you know how much of an asset he is to your company.” ...more

Most impressed

Posted: 01 Oct 2014

Customer phoned the depot to say “I was most impressed with the courtesy of a driver from the Kincumber depot today.” ...more

Friendly and Polite

Posted: 01 Oct 2014

Customer phoned the depot to compliment a driver from the Port Macquarie depot, the customer was very happy with his service and said his appearance and uniform were well presented. As an added bonus he was also friendly and polite with customers. ...more

Very professional

Posted: 01 Oct 2014

Customer phoned the depot to compliment a driver from the Kincumber depot as he thought driver was “very professional and was very happy with the service.” ...more

Very appreciated

Posted: 01 Oct 2014

Customer phoned 131500 to compliment a driver from the Penrith depot as he was polite and waited for elderly passengers to be seated before departing and lowered the bus for them to get off which was very appreciated. ...more

A gentlemen

Posted: 01 Oct 2014

Customer emailed infoline to compliment a driver from the Wyong depot. The driver “is always well groomed and a gentleman. Please speak to him and acknowledge his performance and attitude.” ...more

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