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Passenger Testimonials

We love hearing from our happy passengers, especially about our wonderful drivers and staff who do a great job, often going over and above the call of duty to help people in the community. We're happy to share some of the feedback here on this page.

If you would like to pass on some feedback about a Busways employee or your travel experience, please contact us.

Extremely helpful driver

Posted: 19 Jan 2015

Customer emailed infoline to compliment a driver from the Gosford depot on being an extremely helpful driver by walking an elderly passenger on a frame across the street. ...more

Well mannered, kind natured and helpful

Posted: 19 Jan 2015

Customer phoned 131500 to compliment a driver from the Penrith depot on being well mannered, kind natured and helpful. ...more

Looking after our kids

Posted: 19 Jan 2015

Customer emailed infoline to thank a driver from the Wyong depot “for his time and effort in looking after our kids”. ...more

Made my children’s day

Posted: 19 Jan 2015

Customer emailed infoline to compliment a driver from the Wyong depot she said “he is a lovely bus driver dressed as Santa in his decorated bus and it made my children’s day! Thank you to this beautiful man!”. ...more

Very appreciated

Posted: 01 Oct 2014

Customer phoned 131500 to compliment a driver from the Penrith depot as he was polite and waited for elderly passengers to be seated before departing and lowered the bus for them to get off which was very appreciated. ...more

Always very helpful

Posted: 01 Oct 2014

Customer phoned the depot to compliment a driver from the Mulgrave depot as he pulled over his bus and waited for her children. Customer wanted to thank Bart and said he is a “good driver and always very helpful.” ...more

Wonderful and Helpful

Posted: 01 Oct 2014

Customer phoned the depot to say how wonderful and helpful the driver from the Kincumber depot was today. ...more

Returning her son

Posted: 01 Oct 2014

Customer phoned the depot to compliment a driver from the Wyong depot for dropping her son back at his bus stop after he had failed to get off at his regular bus stop the first time. ...more

Very Helpful Staff

Posted: 01 Oct 2014

Customer emailed infoline saying “I was totally impressed with the service provided by the Port Macquarie depot on the telephone and all the drivers I encountered throughout todays travel. The routes are also well set out and easy to combine when needed. Again a great service and very helpful staff.” ...more

Most impressed

Posted: 01 Oct 2014

Customer phoned the depot to say “I was most impressed with the courtesy of a driver from the Kincumber depot today.” ...more

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