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Passenger Testimonials

We love hearing from our happy passengers, especially about our wonderful drivers and staff who do a great job, often going over and above the call of duty to help people in the community. We're happy to share some of the feedback here on this page.

If you would like to pass on some feedback about a Busways employee or your travel experience, please contact us.

Happy and cheerful

Posted: 19 Jan 2015

Customer phoned 131500 to compliment a driver from the Blacktown depot for being very happy and cheerful. ...more

Considerate to elderly passengers

Posted: 19 Jan 2015

Customer telephoned the depot to compliment a driver from the Wyong depot on always being considerate to elderly passengers. ...more

Fantastic work

Posted: 19 Jan 2015

Customer emailed infoline to compliment a driver from the Wyong depot on his fantastic work, customer also thanked him for being friendly to all his customers. ...more

Stopping to assist

Posted: 19 Jan 2015

Customer phoned the depot to compliment a driver from the Windsor depot on stopping to assist her with her broken down car, lady was very appreciative. ...more

Very professional

Posted: 01 Oct 2014

Customer phoned the depot to compliment a driver from the Kincumber depot as he thought driver was “very professional and was very happy with the service.” ...more

A gentlemen

Posted: 01 Oct 2014

Customer emailed infoline to compliment a driver from the Wyong depot. The driver “is always well groomed and a gentleman. Please speak to him and acknowledge his performance and attitude.” ...more

Very Helpful Staff

Posted: 01 Oct 2014

Customer emailed infoline saying “I was totally impressed with the service provided by the Port Macquarie depot on the telephone and all the drivers I encountered throughout todays travel. The routes are also well set out and easy to combine when needed. Again a great service and very helpful staff.” ...more

Consistent Friendly Service

Posted: 01 Oct 2014

Customer phoned 131500 saying “I would like to compliment a Blacktown driver for his consistent friendly service and I wanted to let you know how much of an asset he is to your company.” ...more

Wonderful and Helpful

Posted: 01 Oct 2014

Customer phoned the depot to say how wonderful and helpful the driver from the Kincumber depot was today. ...more

Friendly and Polite

Posted: 01 Oct 2014

Customer phoned the depot to compliment a driver from the Port Macquarie depot, the customer was very happy with his service and said his appearance and uniform were well presented. As an added bonus he was also friendly and polite with customers. ...more

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